HMIS Case Study 1: Enhancing Operating Costs by Optimizing Billing and Materials Management Process in Diabetic Hospital
The Challenge
The client is a 200 bed hospital specializing in Diabetic, Cardiac and Neurology.
With centres in Kolkatta in West Bengal. It is a tertiary care Hospital serving the city and patient from neighboring Districts. A benchmark in Diabetic and cardiac intensive care,this hospital has played a major role in saving thousands of critically ill Diabetic Patients.
The Hospital was facing a lot of issues with its existing hospital management system. The system had a lot of bugs, resulting in frequent downtime. Also being the In-House software, it was in old technology where support is withdrawn. Coming to pain points in Hospital process, Cash billing, Discharge process, materials management were the areas seeking immediate attention.
The challenges were as follows:
Benefits
The Hospital was facing a number of problems with the old system and wanted to replace the system with a new one as soon as possible. The customer was on the lookout for a stable solution that could be implemented in a short time span. The client decided to partner with PCS TECHNOLOGY for implementing PCS TECHNOLOGY HIS.
The selection was based on the following factors:
The HIS provides immediate access to clinical, administrative and billing data required by the various entities for efficient functioning of the Hospital. Scheduling, outpatient visits and admissions are also streamlined in HIS. Requisitions and results reporting for laboratory, radiology tests and dispensing of pharmacy and non-pharmacy items are also effectively handled in HIS. PCS TECHNOLOGY HIS application inter faces with laboratory equipment (both unidirectional/bi-directional) and EPABX. PCS TECHNOLOGY HIS is patient-centric. Upon registration of a new patient, the system generates a unique reference number which is used to identify the patient across multiple visits. This comes with the Feature of barcode which saves the user time in searching the details in later visit. The number is also used for maintaining the patient's medical records over his/her lifetime.
The HIS has the functionality to handle various types of patients - inpatients, outpatients, referred patients and accident and emergency cases. The system generates a separate IP number for each episode of patient visit and all services provided to the patient are associated with the unique reference number. This helps easy tracking of patient history. Another unique feature of this solution is an Electronic Patient Folder. This is a repository of all computerized records of clinical details captured in the hospital pertaining to patient visits. With this system, all the clinical records pertaining to a particular patient can be retrieved instantaneously using the unique reference number.
As part of solution implementation, PCS TECHNOLOGY completed the project in 6 weeks as requested by the client. This was despite the fact that the minimum time required to implement PCS TECHNOLOGY HIS is 3+ months. A team of 3 skilled implementation members were identified for this project. PCS TECHNOLOGY worked closely with the client team to implement the project as scheduled. The team strictly adhered to the timelines and completed the implementation in 6 weeks. This was the first ever PCS TECHNOLOGY HIS implementation completed in such a short time – a record in itself. In all, PCS TECHNOLOGY implemented 20 modules ranging from Front office to Lab, billing and MIS.
To ensure faster adoption of the new solution, the PCS TECHNOLOGY team came up with a new training approach called "Train the Trainer program”. This methodology involved training the power users of the hospital and in turn letting them train the end users. Since the training to end users was provided by power users, the acceptance and adoption was much easier for both vendor and Hospital.
"After the implementation of PCS TECHNOLOGY HIS, the Hospital management has better control over its Inventory and Billing related information which has helped in taking more accurate administrative decisions. From the Clinical aspect, it has definitely improved the quality of patient care”- - I.T Head. Hospital
Key Benefits
As a result of this implementation, the client was able to switch over from its existing system faster and enjoy better uptime and a bug free experience.
The client is a 200 bed hospital specializing in Diabetic, Cardiac and Neurology.
With centres in Kolkatta in West Bengal. It is a tertiary care Hospital serving the city and patient from neighboring Districts. A benchmark in Diabetic and cardiac intensive care,this hospital has played a major role in saving thousands of critically ill Diabetic Patients.
The Hospital was facing a lot of issues with its existing hospital management system. The system had a lot of bugs, resulting in frequent downtime. Also being the In-House software, it was in old technology where support is withdrawn. Coming to pain points in Hospital process, Cash billing, Discharge process, materials management were the areas seeking immediate attention.
The challenges were as follows:
- Streamlining cash billing, collections, sequence of the bills etc.
- Provisioning for credit billing
- Enhancing controls in pharmacy as the inventory numbers never tallied
- Determining hospital occupancy, accurately
- Ensuring availability of user friendly Lab and Ward module
- Effectively Reducing excess staff and use them in needy departments
| Company Name/Hospital Name: | G.D Diabetic Hospital, a leading Hospital in Kolkatta |
| Industry: | Healthcare |
| Challenges: | Streamlining billing and material management |
| Operations: | Enhancing inventory management and control. Improving patient experience |
| Solution: | PCS Prodoc Hospital Information System – 14 modules implemented |
Benefits
- Management has better control over inventory and Billing operations with access to complete information for taking informed decisions
- Application availability at 100% ensuring prompt availability of critical information
- Reduced operating costs on inventory and better utilization of staff as the system requires minimal manual intervention
The Hospital was facing a number of problems with the old system and wanted to replace the system with a new one as soon as possible. The customer was on the lookout for a stable solution that could be implemented in a short time span. The client decided to partner with PCS TECHNOLOGY for implementing PCS TECHNOLOGY HIS.
The selection was based on the following factors:
- A dedicated global "Health Informatics" practice in PCS TECHNOLOGY
- Exceptional talent pool of 100+ professionals with domain related technology and management skills
- Backed by over 1010 years of Healthcare domain expertise, leadership and flawless delivery
- World Class Hospital Information System product offerings
- 230+ global healthcare implementations across large provider chains, community/Government Hospitals/Diagnostic Labs, clinics and pharmacies.
- Process sophistication and well-proven implementation methodologies and project management skills
The HIS provides immediate access to clinical, administrative and billing data required by the various entities for efficient functioning of the Hospital. Scheduling, outpatient visits and admissions are also streamlined in HIS. Requisitions and results reporting for laboratory, radiology tests and dispensing of pharmacy and non-pharmacy items are also effectively handled in HIS. PCS TECHNOLOGY HIS application inter faces with laboratory equipment (both unidirectional/bi-directional) and EPABX. PCS TECHNOLOGY HIS is patient-centric. Upon registration of a new patient, the system generates a unique reference number which is used to identify the patient across multiple visits. This comes with the Feature of barcode which saves the user time in searching the details in later visit. The number is also used for maintaining the patient's medical records over his/her lifetime.
The HIS has the functionality to handle various types of patients - inpatients, outpatients, referred patients and accident and emergency cases. The system generates a separate IP number for each episode of patient visit and all services provided to the patient are associated with the unique reference number. This helps easy tracking of patient history. Another unique feature of this solution is an Electronic Patient Folder. This is a repository of all computerized records of clinical details captured in the hospital pertaining to patient visits. With this system, all the clinical records pertaining to a particular patient can be retrieved instantaneously using the unique reference number.
As part of solution implementation, PCS TECHNOLOGY completed the project in 6 weeks as requested by the client. This was despite the fact that the minimum time required to implement PCS TECHNOLOGY HIS is 3+ months. A team of 3 skilled implementation members were identified for this project. PCS TECHNOLOGY worked closely with the client team to implement the project as scheduled. The team strictly adhered to the timelines and completed the implementation in 6 weeks. This was the first ever PCS TECHNOLOGY HIS implementation completed in such a short time – a record in itself. In all, PCS TECHNOLOGY implemented 20 modules ranging from Front office to Lab, billing and MIS.
To ensure faster adoption of the new solution, the PCS TECHNOLOGY team came up with a new training approach called "Train the Trainer program”. This methodology involved training the power users of the hospital and in turn letting them train the end users. Since the training to end users was provided by power users, the acceptance and adoption was much easier for both vendor and Hospital.
"After the implementation of PCS TECHNOLOGY HIS, the Hospital management has better control over its Inventory and Billing related information which has helped in taking more accurate administrative decisions. From the Clinical aspect, it has definitely improved the quality of patient care”- - I.T Head. Hospital
Key Benefits
As a result of this implementation, the client was able to switch over from its existing system faster and enjoy better uptime and a bug free experience.
- Management has better control over inventory and Billing operations with access to complete information.
- With readily available information on hospital occupancy, they are able to take decisions more accurately and quickly
- Application availability is 100% thereby ensuring prompt availability of critical information
- Controlled access to information (due to the built in security levels) guards against unauthorized access. (E.g. the store keeper does not have permission to approve a purchase order. It is restricted only to the administrator or other authorized users)
- Reduced operating costs on inventory
- Barcode helps in increasing the efficiency of users and saves time.
- Better utilization of staff as the system requires minimal manual intervention
- Doctors and technicians have ready access to patient history due to the tight integration of all 20 modules (including Lab and Ward)
- 2% of the Inventory were traced out due to Pilferages
- Smart Issue Option in PCS Prodoc reduces 20% of expiry as compared to previous year
Related Links
Copyright © 2024 PCS Technology Ltd. All Rights Reserved.
Designed and Website Maintenance by MiracleworX Web Design Mumbai