PRODOC - Front Office Management
The following sub-modules are part of the PRODOC Front Office Management Modules:
FRONT DESK/HELP DESK:
This module would provide you to utilize the skilled resources effectively and also ensure the patient delights. All enquiries will be handled by this module and user have all rights to view/print the necessary reports. PCS control these modules with proper rights so that no modification is done in the database or the dats that is already stored in the hospital server.
Features
PATIENT REGISTRATION:
This is the module where in all the patient demographic details can be taken care off. A permanent registration number, which will act as a patient identifier is allocated here. The registration number given to the patient will be storing the details of number of visits to the O.P.D. as well as number of admissions in the hospital. This Module is comprehensively designed for the front office receptions.
Features
IN PATIENT ADMISSION/DISCHARGE/TRANSFER:
This modules enables the Hospital user to admit the patient, selecting the desired bed, allocation of available beds, Beds transfer and admin discharge.
APPOINTMENT SCHEDULERS
This module would provide you to create OPD doctors' appointments and procedure room appointments for the patients visit. The same module can be accessed in a distributed or a central format. This module also facilitates you to get interconnected with PCS origin Duty roster module. All appointments created are can be directly viewed by the specialist OPD consultation counter or the OPD visit counters so to proceed with the payments. Effectively reduces the patients waiting time and improves the movement of patient in the hospital also facilitating the doctor to know his schedules and patient load.
Features
OPD MANAGEMENT
This module will take care of the patient's consultations in the O.P.D and investigations billing. The patient is given with an O.P.D. visit number, which will act as a unique identifier for the visit. Here the patients can be given a token number also so that the queue is maintained for the consultations. At the doctors desk display can be maintained so as to alert him for the patient's arrival for the visit. All departments where the services are allocated will be displayed for the patient's arrival for the service delivery.
Features
WARD MANAGEMENT
This module is a integrated solution for the nursing stations in the wards, Surgical Intensive Care Unit, Medical Care unit and Day-care. Here the module takes care of Nursing Procedures, Clinical procedures, In patient service allocation, Tests Allocation, Pharmacy Order, Lab & Blood Bank services. Nursing procedures allotted by doctors to specific patients can be viewed and rendered here, which are been allocated at I.P. Doctors Desk Module.
Features
IN-PATIENT BILLING MANAGEMENT
This module facilitates for generating bills for all the Inpatients after their clinical discharges from wards. Billing will be activated the movement a patient comes to the hospital and gets admitted and the patient is given a unique IPAdmission number. It takes into account the complete billable information right from the admission date and time to the discharge date and time. It performs the calculations of the total amount to be paid by the patient taking into consideration the various billable services, indents, requisitions ordered / placed in favour of the patient.
Features
CREDIT PARTY BILLING
This module facilitates for generating credit party bills for all outpatients, casualty, direct investigation and inpatients. This module also takes care of the aging analysis of the creditors and the payment receipt generation from the creditors. All bills generated by the patients against the creditor are grouped here and created as invoice here and later receipts are collected here. Transactions such as cancellation of invoices and receipts done by the creditors are also taken care by this module
Features
INSURANCE CLAIM MANAGEMENT
This module facilitates for managing entire insurance and third party associates database and their related billing activity. The solution manages core validations and also manages all the process involved in the insurance billing. The payment related activity and bill processing against the insurance party can be processed here.
Features
FRONT DESK/HELP DESK:
This module would provide you to utilize the skilled resources effectively and also ensure the patient delights. All enquiries will be handled by this module and user have all rights to view/print the necessary reports. PCS control these modules with proper rights so that no modification is done in the database or the dats that is already stored in the hospital server.
Features
- Appointment Details view
- Bed status availability
- Bed booking details
- In patient query Patient Enquiry
- Doctor's availability
- Referral Information Entry
- Bill estimate
PATIENT REGISTRATION:
This is the module where in all the patient demographic details can be taken care off. A permanent registration number, which will act as a patient identifier is allocated here. The registration number given to the patient will be storing the details of number of visits to the O.P.D. as well as number of admissions in the hospital. This Module is comprehensively designed for the front office receptions.
Features
- Patient Registration.
- Unique Registration Number with configurable series
- Patient Photo Capture (Webcam Interface)
- Patient Barcode Card Printing
- Patient Admission request
- Configuration with Auto SMS to referral (optional)
- Deactivation of Patients Record
IN PATIENT ADMISSION/DISCHARGE/TRANSFER:
This modules enables the Hospital user to admit the patient, selecting the desired bed, allocation of available beds, Beds transfer and admin discharge.
- Bed Booking and Payment in advance
- Bed Scheduling
- Bed Transfer.
- Bed Reservation.
- Bed Cancellation.
APPOINTMENT SCHEDULERS
This module would provide you to create OPD doctors' appointments and procedure room appointments for the patients visit. The same module can be accessed in a distributed or a central format. This module also facilitates you to get interconnected with PCS origin Duty roster module. All appointments created are can be directly viewed by the specialist OPD consultation counter or the OPD visit counters so to proceed with the payments. Effectively reduces the patients waiting time and improves the movement of patient in the hospital also facilitating the doctor to know his schedules and patient load.
Features
- Appointment generation
- Calendar of Appointments - Department Wise and Doctor Wise
- Modification of Appointments
- Postponed Appointments
- Cancellation of Appointment
- Appointments transfer
- Doctor Wise date wise appointment view
- Direct Import in OPD Counters.
- Unregistered or registered patient appointments.
OPD MANAGEMENT
This module will take care of the patient's consultations in the O.P.D and investigations billing. The patient is given with an O.P.D. visit number, which will act as a unique identifier for the visit. Here the patients can be given a token number also so that the queue is maintained for the consultations. At the doctors desk display can be maintained so as to alert him for the patient's arrival for the visit. All departments where the services are allocated will be displayed for the patient's arrival for the service delivery.
Features
- Counter Selection for OPD Billing
- Patient Registration
- OPD Visit Creation and Billing.
- Patient Investigation Visit Creation and Billing.
- Casualty Visit Creation and Billing.
- Waiting Room
- Cash Manger Dashboard
- OPD View Dashboard
- Health Check-up
- Health Check up plan allocation
- Health Check up Visit Creation.
- Health Check Up Service allocation.
- Transaction
- Receipts
- Refunds against bill
- Refunds against advance
WARD MANAGEMENT
This module is a integrated solution for the nursing stations in the wards, Surgical Intensive Care Unit, Medical Care unit and Day-care. Here the module takes care of Nursing Procedures, Clinical procedures, In patient service allocation, Tests Allocation, Pharmacy Order, Lab & Blood Bank services. Nursing procedures allotted by doctors to specific patients can be viewed and rendered here, which are been allocated at I.P. Doctors Desk Module.
Features
- Ward specific Browsing
- Ward Statistics
- Legends
- Administrative
- Order Sheet Creation. ( Process Oriented )
- Bed transfer.
- Bed Blocking.
- Service allocation ( Direct Billing )
- Bed Transfer Advice.
- Posting of Doctor Visit Charges.
- Bed Side Investigation Posting.
- Order Service Cancellation
- Linen Receipt Dispatch.
- CSSD Receipt Dispatch.
- Nursing
- TPR BP Charting.
- Input Outcome Registers.
- Prescriptions.
- Medication.
- Progress Notes.
- Blood Transfusion Request.
- Pre Anaesthesia Assessment.
- Diabetic Charting.
- Bed Side Investigation Reporting.
- Infection Control.
- Physical Examination.
- S.O.A.P Notes.
IN-PATIENT BILLING MANAGEMENT
This module facilitates for generating bills for all the Inpatients after their clinical discharges from wards. Billing will be activated the movement a patient comes to the hospital and gets admitted and the patient is given a unique IPAdmission number. It takes into account the complete billable information right from the admission date and time to the discharge date and time. It performs the calculations of the total amount to be paid by the patient taking into consideration the various billable services, indents, requisitions ordered / placed in favour of the patient.
Features
- Bill Generation
- Receipts generation
- Refunds generation
- Advance generation
- Cash Refund
- Relief Fund Billing
- CGHS
- New Billing Class
- Effective Date Concept for future increase in service cost
- Effective Date
- Counter Collection
CREDIT PARTY BILLING
This module facilitates for generating credit party bills for all outpatients, casualty, direct investigation and inpatients. This module also takes care of the aging analysis of the creditors and the payment receipt generation from the creditors. All bills generated by the patients against the creditor are grouped here and created as invoice here and later receipts are collected here. Transactions such as cancellation of invoices and receipts done by the creditors are also taken care by this module
Features
- Credit Party Invoicing Bill Generation ( After Clinical Discharge )
- Partial Selection of bills
- All Bill selection
- Receipt Generation
- Full settlement
- Partial settlement
- Cancellation
- Invoice Cancellation
- Receipt Cancellation
INSURANCE CLAIM MANAGEMENT
This module facilitates for managing entire insurance and third party associates database and their related billing activity. The solution manages core validations and also manages all the process involved in the insurance billing. The payment related activity and bill processing against the insurance party can be processed here.
Features
- Administration
- Agreement Creation
- Payer Blacklisting
- Claim Management
- Pre Authorisation Request
- Authorization
- Enhancement Request
- Enhancement Approval
- Bill Process
- Claim invoice creation
- Claim receipt creation
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