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Quality


Excellence in Quality is our adage and belief. At PCS, quality is indispensible in not only our services and solutions, but also our processes, business models and overall management quality here is a way of life.

We aspire to achieve superior quality in every performance parameter through robust quality management and stringent quality control.

Quality Objectives
  • To achieve greater customer satisfaction
  • To ensure international standards of quality in our services and solutions
  • To ensure streamlined processes, functions and models

Our management team actively and conscientiously instills unmatched quality through:
  • Pro-customer approach
  • Implementation of international standards and best practices
  • Meticulous monitoring of quality of our services and solutions
  • Ongoing training to keep abreast of the technological advancements
  • Recognition, support and rewards for ideators in the organization, promoting innovative, quality-oriented and customer-centric deliverables
  • Access to the right resources to achieve the objectives

Our processes comply with international best practices such as ITIL (Information Technology Infrastructure Library). In addition, our operations have been ISO certified for excellence in quality, services and security:
  • ISO 20000-1 : IT Service Management - IT Service Division (PCS Infotech Limited)
  • ISO 27001 : Information Security - IT Service Division (PCS Infotech Limited)
  • ISO 9001:2008 : Quality Management Systems - IT Service Division (PCS Infotech Limited)

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