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Job Title	Central Service desk /Call Handler /Mailbox Handler
Posted on	6th June 2014
Experience Required	2 years
Job Description	Need Relevant Experience of Service desk Operations (like Call Response , Assigning, Follow-up, Call Update) along with effective user management skill . Sound knowledge about SLA Terms (RT/TAT/Priority /Severity) Awareness require about hardware components to understand user queries and complaints. Knowledge about ITIL concept and processes Candidate should be good in mail Communication Note : Support Window is same as per cur. Operation module at respective locations.
Qualifications	Any Graduate / Any Diploma.
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