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Job Title Central Service desk /Call Handler /Mailbox Handler
Posted on 6th June 2014
Experience Required 2 years
Job Description
  • Need Relevant Experience of Service desk Operations (like Call Response , Assigning, Follow-up, Call Update) along with effective user management skill .
  • Sound knowledge about SLA Terms (RT/TAT/Priority /Severity)
  • Awareness require about hardware components to understand user queries and complaints.
  • Knowledge about ITIL concept and processes
  • Candidate should be good in mail Communication

Note : Support Window is same as per cur. Operation module at respective locations.
Qualifications Any Graduate / Any Diploma.
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