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Job Title	VIP Support Engineer
Posted on	6th June 2014
Experience Required	2 + years of experience in handling VIP Calls & Blackberry support
Job Description	SPOC Call management Reporting daily/weekly/monthly Call analysis & Repository IMAC (Asset Mgt - Install-Move-Add-Change) PC & Laptop hardware configuration & troubleshooting Desktop OS (Windows) & Office software installation & troubleshooting SOE (Standard Operating Environment setup & support) Vendor Follow-ups' / Management SAP GUI Installation & Troubleshooting SAP Printers trouble shooting Outlook client installation and troubleshooting Printer/Scanner troubleshooting Lotus Notes client SLA Management Antivirus updates & reporting Basic Active Directory Services Troubleshooting Asset inventory Data Card installation & support VPN Config & Troubleshooting Video Conferencing Supporting Key/VVIP Users Consumable management Cadbury SARD Process Management Blackberry Support Projector trouble shooting Perpetual survey Basic IT Training to users New IT User Induction Emergency Support (SOSW) Remote Support for unmanned location UPS/AC/Infrastructure monitoring
Qualifications	Any Graduate
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