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Job Title VIP Support Engineer
Posted on 6th June 2014
Experience Required 2 + years of experience in handling VIP Calls & Blackberry support
Job Description
  • SPOC
  • Call management
  • Reporting daily/weekly/monthly
  • Call analysis & Repository
  • IMAC (Asset Mgt - Install-Move-Add-Change)
  • PC & Laptop hardware configuration & troubleshooting
  • Desktop OS (Windows) & Office software installation & troubleshooting
  • SOE (Standard Operating Environment setup & support)
  • Vendor Follow-ups' / Management
  • SAP GUI Installation & Troubleshooting
  • SAP Printers trouble shooting
  • Outlook client installation and troubleshooting
  • Printer/Scanner troubleshooting
  • Lotus Notes client
  • SLA Management
  • Antivirus updates & reporting
  • Basic Active Directory Services Troubleshooting
  • Asset inventory
  • Data Card installation & support
  • VPN Config & Troubleshooting
  • Video Conferencing
  • Supporting Key/VVIP Users
  • Consumable management
  • Cadbury SARD Process Management
  • Blackberry Support
  • Projector trouble shooting
  • Perpetual survey
  • Basic IT Training to users
  • New IT User Induction
  • Emergency Support (SOSW)
  • Remote Support for unmanned location
  • UPS/AC/Infrastructure monitoring
Qualifications Any Graduate
Apply Now
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