Governance and Risk Consultancy Services Case Study On : Implementation of IT Governance (EMCO Limited)

Over View :

EMCO Limited is 43 years old organization with revenues up to US $ 200 million. EMCO Ltd. is one of the most respected companies in the power sector for more than 4 decades in India. It is an end-to-end solution provider in the Transmission & Distribution sector.

It is 3rd largest manufacturer of Transformers in India and a leading player in turnkey Electrical Sub-station and Transmission Line business up to 400 kV. It also has a significant presence in the Electronic Energy Meters in India. EMCO currently has 15% of its sales coming from International business from around 25 countries and its medium term objective is to achieve 30% sales from International market.

Challenges :

The client is growing its business and footprint across globe at a rapid space. To support this phenomenal growth client has invested heavily in Information Technology using SCADA, AutoCAD, SAP and Performance management system using Adrenalin.

The challenge is to manage Information Technology projects, aligning all the IT Services with business processes, create a performance monitoring system, implement best practices and plan, manage IT budgets effectively.

The mandate was given PCS Technology Limited to

Assess the IT infrastructure readiness to support current and future requirements of business
Devising IT strategy, Policy and procedures to maximize its alignment with business strategy
Define, Design and implement Information Security processes and controls
Create a performance monitoring system

Solution :

We deployed the Audit team comprising of Technology and Functional consultants to assess the various business processes, their requirements from IT and usage of Information technology. The assessment concentrated on capacity utilization and availability of Network, Applications Servers and other critical IT components.

Post the assessment report, we helped them to design and implement the network and security components and suggested the IT Strategy, IT Services and Information Security controls. We have also consulted the client on creating a Business continuity plan.

ITIL v2/v3 and ISO 27001 were the chosen frameworks used for consulting and implementation.

The project was successfully completed with 12 months including the consulting and implementation of solutions.

Benefits :

The benefits the client derived with this integrated approach were:

IT strategy that's aligned with the business focusing on IT Service Management, Information Security and IT Project management.
Metrics for Performance measurement
Process based approach for managing IT
Reduction in unplanned downtime and optimum utilization of IT Resources